- Returns Policy -

You may return items, in their original packaging, within 30 days of delivery. Returns will not be accepted after 30 days without a Return Authorization form from Joyzze Customer Service. All returns after the 30 day period are subject to a 20% restocking fee. All exchange requests by the customer will be subject to shipping charges to and from Joyzze. A dated, proof of purchase should accompany your return. Should an item be returned without its original packaging, a 20% restocking fee will apply. Joyzze will pay return shipping costs if the return is a result of our error (you received an incorrect item, etc.) You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). A return authorization number provided by a Joyzze customer service representative MUST be obtained for all returns, exchanges, and replacements. If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we have received and processed the returned item.

- Shipping Information -

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Our shipping fees are flat rate for ground, 2nd day, and international standard. Please call 1.877.4JOYZZE if you need quotes for next day or international shipping. Import duties and taxes for international shipping not included. International duties and taxes are calculated and collected by local Customs and paid by recipient. Allow up to 5 business days for processing. Add an additional day for orders placed after 2PM EST.

Location	Next Day	2nd Day	3-7 Business Days	Flat Rate
U.S. Domestic	$69.00	$29.00	$10.50	-
Hawaii & Alaska	-	-	-	$15.00
Puerto Rico	-	-	-	$69.00
Canada	-	-	-	$44.00
Mexico	-	-	-	$44.00
Not Listed Above	-	-	-	$69.00

Send Returns to:
Joyzze
Attention: Returns
980 Cobb Place Blvd.
STE #165
Kennesaw, GA 30144 USA
Customer Service Email: info@joyzze.com
Toll Free: 877-456-9993

Joyzze™ is proud to partner with Route

Joyzze™ is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. * Claims for packages marked "delivered" must be filed after 5 days and before 30 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

Shipping Terms
We will make every effort to deliver your order in a timely manner as discussed; however, we do not accept any liability for late delivery.
Joyzze USA Inc. is NOT responsible for any packages that:
• Have an incorrect or incomplete address provided by the customer on the order OR
• Packages that state delivered on the tracking information but have not yet been received.
• Require additional fees (VAT, etc.) assessed by the country on international orders (upon delivery, etc.)

See full Joyzze Terms & Conditions.